Alex and Ani Reviews

The first time I came in it was lovely. The second time I was less fortunate. Between their prices, customer service, and cheap craftsmanship I wish I had an option to give 0 stars. When my son came in to talk to me they wouldn't let him in because of a "sensor", the same with my HUSBAND! The minute he walked in they asked bluntly 'are you buying something'. How unprofessional! My advice to anyone trying to buy something there is: Don't.

My daughter bought me two Alex and Ani brackets for Xmas. One for my grandson and one for her. The one for my grandson only began to completely tarnish. I write Customer Svce. Never rec’d a reply. I followed up a month later and was told by Lindsay S “ Tarnish is not covered under our 1-year limited warranty. Upon review, your submission does not fall within our warranty guidelines.” I would never purchase another Alex and Ani bracket as they are not cheap and if they begin to tarnish like mine did it’s very embarrassing especially if it was a gift and how they can tell me that one completely tarnished and the other didn’t when I clean and wear them the same is beyond me. There must obviously be an issue with one of these bracelets and they just didn’t care!!

I have overall been happy with my bracelet purchases from Alex and Ani, but I feel like their quality changes from item to item. I have tried the necklaces before, and it seems like a cheap material, something similar to what you could get for a lower budget. I know it's more of an "affordable" jewelry brand, but I wish I could trust the consistency a little more.

I have collected Alex & Ani bracelets for years, thinking I could one day pass them on to my niece/grandchildren. Their styles & designs are wonderful. HOWEVER, for the price they charge, they really could make a bracelet that doesn’t almost immediately start to tarnish. I store them in an air tight box, keep them dry (skin is not dry however & has natural oils etc so it’s impossible to keep them 100% bone dry while you wear them) & follow all of their so called care instructions, but they still tarnish. Every. Single. One. I’m going to try Pandora this year & see if they are a better investment. Sorry to say, Alex & Ani are junk. Not worth the money. Do better Alex & Ani.

The engraving on the new” made to order “bracelets come out terrible. Light and super small. They will not return which I knew when purchasing but since I’ve bought a ton of bracelets in the past with this company I had trust.
They did nothing to compensate. Not even a discount to buy something else.

They r scammers. I bought a string bracelet for $20 and they had the nerve to charge me $21 for shipping. They told me I had it expedited. I’m not stupid. Plz do not allow them to be on the internet to keep scamming people. My husband called them and they were rude and did not want to know anything. Plz get rid of those thieves 👹

I received my chain link bracelet. I was disappointed it wasn't shiny silver. And it's worse now for the wear. I've been wearing soon as I got it, for couple weeks now. Whatever it's painted with is wearing off fast. I don't recommend this company's jewelry, not worth 10$, much less the 40$ I paid.

These products are garbage..... looks nothing like the pictures looks like something you can buy from the dollar store they won't refund me my money I paid over 100 bucks for this crap.... and all they say is we can give you a gift card!!! I don't want a gift card I will never buy from them again or recommend to anyone else!!!

I just received my Alex and Ani stretch beaded bracelets. I ordered 2 one for my best friend and one for me. The beads are so small it’s ridiculous, this product is truly misrepresented on their website. In the description it said fits 6-8” wrists. That’s not true either. It’s snug on my 10 year old 80 pound neice, who I gave it to because it does not fit an adult. I frequently purchase Alex and Ani and I’m always satisfied but this one was a definite dud. I will never order from the website anymore I will continue to shop in the store for future purchases.

I ordered 2 bracelets for my daughter for Christmas because all their email spam to my inbox said that if you ordered by a certain date, it would arrive before Christmas. False! False! False! Calling them was pointless. Emailing was pointless. For such a well known brand, the customer service is awful.